Launching in the first quarter of 2025, the Dragon software Support and Maintenance Plan (SMP) is an annual subscription designed to provide expert software assistance and timely updates, ensuring Dragon software remains current, reliable, and effective. Subscribers gain access to specialized support, including Subject Matter Expert training, software patches and new versions. This plan offers proactive maintenance to prevent potential issues, along with priority support to help subscribers maintain business continuity.

As a subscriber, customers are entitled to training, assistance, software patches and free upgrades with priority support provided to ensure their needs are promptly addressed.

Cost Structure

The cost of the Dragon software SMP varies based on the specific Dragon software applications deployed at a customer’s site. For customers without an active SMP subscription, support is available on a pay-as-you-go basis, billed hourly. To receive a detailed quote or inquire about pricing, please contact us at software@envantage.com

Training

Initial training is provided free of charge to subscribers and is offered to the company’s designated Subject Matter Expert (SME). The SME is responsible for delivering in-house support, including software familiarization and staff training. Training sessions are conducted via remote teleconferences and typically occur in 1 to 2-hour increments.
To ensure effective training, SMEs are required to have a fundamental understanding of relevant ASTM methods including:

• DHA: D6729, D6730, D7900
• Simdis: D2887, D7798, D7213, D7500, D6352, D7169, D7096
• MergeIT: D7900, D7169

Training is available to non-subscribers at an hourly rate. For more information or to request a quote for ad hoc training, please contact software@envantage.com.

Software Patches

Bug fixes and minor software enhancements, including new functionality, are provided at no cost to both subscribers and non-subscribers. These patches are applied to the current version only and are released between major software updates to ensure the software remains reliable and effective.
Software Upgrades

New versions of the software, which include major updates, are typically released once a year or more frequently. These updates introduce significant enhancements, new features, and improvements to overall functionality. Subscribers receive these new versions at no cost, while non-subscribers must pay the full price. However, non-subscribers who have purchased the software within the previous 4 years are eligible for a discount on new versions.

Contact software@envantage.com to request a quote for the current version of software.